Suite · vs ServiceTitan · Simpro · BigChange
Every job, every engineer, every mile, tracked.
Quote, contract, dispatch, prove and invoice, one closed loop from first enquiry to cash collected.
Quote → contract e-sign → travel-aware booking → mobile job card → van stock → invoice and Direct Debit, with route-optimised maintenance campaigns and AI putting the right engineer on the right job.
Time to live
24 weeks
vs ServiceTitan: 4–6 months
AI included
Brain in every seat
vs Bolt-on or roadmap
White-label
100%
vs Logo only / not available
Why operators switch
Composable. AI-native. White-labelled to the core.
Plan the whole estate
Travel-aware booking with drive-time, buffers and clash blocking, plus zone-clustered maintenance campaigns that route a year of visits in one pass.
Prove every visit
Offline job cards, photos, signatures, van-stock consumption and geo-stamped completion, with three-touchpoint customer reminders and live ETA.
Close the cash loop
Quote to e-signed contract to invoice, Direct Debit mandates raised on signature, and accounting push with retry and reconciliation.
Speed: configured in weeks
Signed order to tenant configured in four weeks, branded, trained and revenue-ready.
Intelligence on day one
Brain, Action Centre and forecasts shipped by default, not a Phase 2.
Efficiency, baked in
One stack, one data model, retire 4–8 vendors and the integration tax with them.
Savings of ~40% TCO
Operators typically cut SaaS + ops cost by ~40% in year one vs the named incumbent.
Head-to-head
SYSFLEX Field Services OS vs ServiceTitan, Simpro, BigChange
Independent SaaS averages from public pricing pages and analyst reports. SYSFLEX figures are real list prices.
| Capability | SYSFLEX | ServiceTitan | Simpro | BigChange |
|---|---|---|---|---|
| AI dispatch & next-best-action | Native | Add-on | No | No |
| Engineer mobile + offline | Yes | Yes | Yes | Yes |
| Pick-and-mix modules | 195 | No | Limited | No |
| Travel-aware booking & route-optimised campaigns | Yes | Limited | Limited | Yes |
| Contract e-sign + Direct Debit mandate on signature | Yes | Add-on | Add-on | No |
| Two-way accounting sync with reconciliation | Yes | Yes | Yes | Limited |
| Subcontractor workspace included | Yes | Add-on | Limited | Limited |
| Custom CRM + portal included | Yes | Bundled | Bolt-on | Bolt-on |
| White-label end-to-end | Yes | No | No | No |
| Time to launch | ~24 weeks | 16–24 weeks | 8–12 weeks | 6–10 weeks |
Suite modules
What ships with Field Services OS
Ready modules deploy from our portfolio in days. Studio build modules are delivered fixed-price by our Customisation pod.
Ready to deploy (34)
fieldops
Jobs & Scheduling
Drag/drop dispatch with map and gantt.
fieldops
Engineer Mobile App
Job sheets, photos, signatures, offline.
fieldops
Engineer Live Tracking
GPS tracking, ETAs, geofencing.
fieldops
Engineer Scorecards
Productivity, quality and SLA scoring.
fieldops
Selective Job Scorer
AI scores jobs to bid for or decline.
fieldops
Clock-in Kiosk
Tablet kiosk for site sign-in/out.
fieldops
Payroll
Time, expenses, statutory, BACS export.
fieldops
HR & People
Records, holidays, training, reviews.
fieldops
Fleet Management
Vehicles, MOT, fuel, telematics.
fieldops
Day-rate Calculator
Cost-to-serve and profitability per engineer.
fieldops
Asset Register
Equipment, calibration, maintenance schedules.
fieldops
Lone Worker Safety
Check-ins, panic, escalation.
fieldops
Site Maps
Geo overview of jobs, assets and engineers.
fieldops
Locksmith / Auto-Locks Dispatch
Key codes, vehicle database and on-call dispatch.
fieldops
Employee Self-Service Portal
Branded portal for payslips, holiday, sickness, expenses, docs and training.
fieldops
Time & Attendance
Shift patterns, rota publishing, clock events, OT rules and payroll export.
fieldops
Performance & OKR
Review cycles, cascading objectives, key results, 1:1s and calibration.
fieldops
Skills & Competency Matrix
Skill taxonomy, proficiency scoring, evidence and team gap heatmap.
fieldops
Workforce Planning
Headcount plans by role and site, scenario modelling, salary banding and attrition.
fieldops
Depreciation & Disposal
Straight-line and reducing-balance schedules posting to GL; disposal P/L.
fieldops
Insurance & Warranty Register
Policy and warranty register with expiry alerts and claim log.
fieldops
Predictive Maintenance AI
Telemetry-driven anomaly detection that drafts work orders before failure.
fieldops
Maintenance Ticketing
Work orders per asset with parts, labour, photos and parent/child trees.
crm
Quotes & Contracts
Build, send, e-sign and convert to jobs.
crm
Client Portal
Branded portal for documents, jobs and billing.
crm
Customer Survey & NPS
Triggered surveys and reputation loops.
crm
Live Chat & Support Tickets
AI-assisted chat and ticket queues.
construction
Purchase Orders
Multi-supplier POs with approval flows.
construction
Suppliers
Supplier records, terms, performance.
construction
Supplier Portal
POs, acknowledgements, ASN, invoice submission, payment status and docs.
core
Billing & Direct Debit
Stripe + GoCardless DD, invoicing, dunning.
core
SOP Designer
Industry-agnostic SOP builder with evidence steps, versioning and assignment to any record.
intelligence
Exception Centre
Universal rule-driven inbox of exceptions across every module with SLA timers.
intelligence
Bulk Data Importer
CSV / TXT mapping for 1GB+ files into typed tables.
Bottom-line impact
What Field Services OS is worth to you.
Conservative defaults from real customer data. Drag the sliders for your operation.
Hours saved / year
7,200
Cost saved / year
£273,600
Revenue uplift / year
£96,000
Total value / year
£369,600
How we ship
Configured in ~24 weeks. White-labelled. Trained.
- 1
Day 1 – Week 2
Discovery & tailored version
90-minute discovery call on the off-the-shelf system, customisation areas mapped, tailored version presented within two weeks.
- 2
Week 2
Configure & brand
Tenant, RBAC, white-label theming, comms templates and core integrations.
- 3
Week 3
Migrate & train
Data migration via the Unified Data Engine, SSO, role-based training and a full dry-run.
- 4
Day 28
Go live & iterate
Phased cutover, hypercare, weekly numbers pack and quarterly business reviews.
Always included
SYSFLEX Core + Brain baseline
- Identity & RBAC , Multi-tenant auth, roles, SSO, audit trail.
- White-label Theming , Logos, colours, custom domain, branded comms.
- Notifications , Email, SMS, push and in-app messaging.
- Documents & E-Sign , Templated docs, contracts and legal e-signature.
- Audit Log & Data Retention , Immutable activity history with retention rules.
- Public API & Webhooks , Versioned REST API and outbound webhooks.
- Universal Booking Engine , Slots, resources, availability, calendar sync.
- Integrations Hub , Connector marketplace with OAuth and secret management.
- Custom Domains & SSL , Per-tenant domains with auto-provisioned certificates.
- Tenant Provisioning , Self-serve signup, plan selection and workspace bootstrap.
- Observability & SRE , Logs, traces, error capture and SLO dashboards.
- Custom CRM , Companies, contacts, sites, deals, pipelines.
- SYSFLEX Brain (AI Ops) , Anomaly detection, forecasts and next-best-action across every module.
- Action Centre , AI-prioritised single inbox of work across the business.
- Automations Engine , Visual workflow builder with triggers across modules.
- Live Dashboards , Drag/drop KPIs, embeddable, exportable.
- Weekly Numbers Pack , Auto-generated executive briefing every Monday.
Who it's for
HVAC, plumbing, electrical, fire & security installers, alarm and ARC-monitored estates, locksmiths, telecoms, facilities and multi-site maintenance contractors.
Integrations
FAQ
Common questions about Field Services OS
Offline mobile?
Yes, native engineer app with offline-tolerant job cards, photos, signatures, van stock, mileage and GPS journey tracking.
Route optimisation?
Zone clustering and 2-opt routing for bulk maintenance campaigns, plus travel-aware day booking that validates drive time, buffers and lunch windows before a slot is confirmed.
Contracts and payments?
Versioned template library, tokenised e-signature, contract vault, and a payer-led Direct Debit journey that raises the mandate automatically when the agreement is signed.
Does it talk to our accounts package?
Yes, invoice push with contact auto-creation, a retrying push queue, payment polling and nightly reconciliation, with the exact accounting error text logged on failure.
Subcontractors?
Separate subcontractor workspace with its own dashboard, clock-in, zones, mileage and job allocation.
Compliance and certificates?
Compliance register for company certifications and insurances with review dates, plus branded maintenance/compliance certificate generation with expiry logic.
Next step
Ship Field Services OS in your colours, on your domain, in 24–36 weeks.
Send us your rollout brief. We'll come back within one working day to size the stack, walk the demo and quote the launch.