Suite · vs ServiceTitan · Simpro · BigChange
Field Service OS that replaces your stack.
CRM, quoting, scheduling, engineer app, fleet tracking, compliance vault and Chase-the-Cash in one stack — AI dispatches the right engineer to the right job and chases every invoice, so you ship more jobs per van and shrink debtor days.
Engineers, jobs, fleet, compliance and cash — one field service operating system, live on day one.
Time to live
28 days
vs ServiceTitan: 4–6 months
AI included
Brain in every seat
vs Bolt-on or roadmap
White-label
100%
vs Logo only / not available
Why operators switch
Composable. AI-native. White-labelled to the core.
Speed: live in 28 days
Signed order to live tenant in four weeks — branded, trained and revenue-ready.
Intelligence on day one
Brain, Action Centre and forecasts shipped by default — not a Phase 2.
Efficiency, baked in
One stack, one data model — retire 4–8 vendors and the integration tax with them.
Savings of ~40% TCO
Operators typically cut SaaS + ops cost by ~40% in year one vs the named incumbent.
Head-to-head
SYSFLEX Field Service OS vs ServiceTitan, Simpro, BigChange
Independent SaaS averages from public pricing pages and analyst reports. SYSFLEX figures are real list prices.
| Capability | SYSFLEX | ServiceTitan | Simpro | BigChange |
|---|---|---|---|---|
| AI dispatch & next-best-action | Native | Add-on | No | No |
| Engineer mobile + offline | Yes | Yes | Yes | Yes |
| Pick-and-mix modules | 100+ | No | Limited | No |
| Custom CRM + portal included | Yes | Bundled | Bolt-on | Bolt-on |
| White-label end-to-end | Yes | No | No | No |
| Time to launch | ~28 days | 16–24 weeks | 8–12 weeks | 6–10 weeks |
| Indicative TCO at 25 seats | from £4,995/mo | £18k+/mo | £9k/mo | £7.2k/mo |
Suite modules
What ships with Field Service OS
Ready modules deploy from our portfolio in days. Studio build modules are delivered fixed-price by our Customisation pod.
Ready to deploy (26)
crm
Custom CRM
Companies, contacts, sites, deals, pipelines.
crm
Client Portal
Branded portal for documents, jobs and billing.
crm
Quotes & Contracts
Build, send, e-sign and convert to jobs.
crm
Live Chat & Support Tickets
AI-assisted chat and ticket queues.
crm
Customer Survey & NPS
Triggered surveys and reputation loops.
crm
Campaign Manager
Multi-step email/SMS campaigns with goals.
fieldops
Jobs & Scheduling
Drag/drop dispatch with map and gantt.
fieldops
Engineer Mobile App
Job sheets, photos, signatures, offline.
fieldops
Engineer Live Tracking
GPS tracking, ETAs, geofencing.
fieldops
Engineer Scorecards
Productivity, quality and SLA scoring.
fieldops
Selective Job Scorer
AI scores jobs to bid for or decline.
fieldops
Clock-in Kiosk
Tablet kiosk for site sign-in/out.
fieldops
Payroll
Time, expenses, statutory, BACS export.
fieldops
HR & People
Records, holidays, training, reviews.
fieldops
Fleet Management
Vehicles, MOT, fuel, telematics.
fieldops
Day-rate Calculator
Cost-to-serve and profitability per engineer.
fieldops
Asset Register
Equipment, calibration, maintenance schedules.
fieldops
Lone Worker Safety
Check-ins, panic, escalation.
fieldops
Site Maps
Geo overview of jobs, assets and engineers.
construction
Purchase Orders
Multi-supplier POs with approval flows.
construction
Suppliers
Supplier records, terms, performance.
compliance
Certificate Vault
Issue, store and verify digital certificates.
compliance
Public Compliance Badge
Shareable verified badge for your customers.
compliance
Compliance Management
Policies, training and attestations.
intelligence
30-Day Plan
Rolling AI growth plan with measurable goals.
intelligence
Chase-the-Cash
Predictive cashflow + automated debtor chasing.
Bottom-line impact
What Field Service OS is worth to you.
Conservative defaults from real customer data. Drag the sliders for your operation.
Hours saved / year
7,200
Cost saved / year
£273,600
Revenue uplift / year
£96,000
Total value / year
£369,600
How we ship
Live in ~37 days. White-labelled. Trained.
- 1
Week 1
Strategy & scope
Lock modules, brand, data sources and success metrics in a single workshop.
- 2
Week 2
Configure & brand
Tenant, RBAC, white-label theming, comms templates and core integrations.
- 3
Week 3
Migrate & train
Data migration via the Unified Data Engine, SSO, role-based training and a full dry-run.
- 4
Day 28
Go live & iterate
Phased cutover, hypercare, weekly numbers pack and quarterly business reviews.
Always included
SYSFLEX Core + Brain baseline
- Identity & RBAC — Multi-tenant auth, roles, SSO, audit trail.
- White-label Theming — Logos, colours, custom domain, branded comms.
- Notifications — Email, SMS, push and in-app messaging.
- Documents & E-Sign — Templated docs, contracts and legal e-signature.
- Audit Log & Data Retention — Immutable activity history with retention rules.
- Public API & Webhooks — Versioned REST API and outbound webhooks.
- Universal Booking Engine — Slots, resources, availability, calendar sync.
- Integrations Hub — Connector marketplace with OAuth and secret management.
- Custom Domains & SSL — Per-tenant domains with auto-provisioned certificates.
- Tenant Provisioning — Self-serve signup, plan selection and workspace bootstrap.
- Observability & SRE — Logs, traces, error capture and SLO dashboards.
- Custom CRM — Companies, contacts, sites, deals, pipelines.
- SYSFLEX Brain (AI Ops) — Anomaly detection, forecasts and next-best-action across every module.
- Action Centre — AI-prioritised single inbox of work across the business.
- Automations Engine — Visual workflow builder with triggers across modules.
- Live Dashboards — Drag/drop KPIs, embeddable, exportable.
- Weekly Numbers Pack — Auto-generated executive briefing every Monday.
Next step
Ship Field Service OS in your colours, on your domain — in 28 days.
Book a 30-minute strategy call. We'll size the stack, walk the demo and quote the launch.