IMMS Fire & Security
An Edinburgh alarm installer with 30+ years of trading, running its entire operation on one bespoke Security Industry Operating System.
IMMS Fire & Security required a modern operating platform capable of managing customers, engineers, assets, contracts, compliance records, monitoring services and operational reporting through a single ecosystem , replacing a patchwork of disconnected tools and spreadsheets.
- Sector
- Fire & Security
- Geography
- Edinburgh · UK
- Status
- Live · Delivered
- Project value
- £100,000
- Operational data scattered across multiple systems, spreadsheets and manual processes.
- Engineering certificates managed in PDFs with no single audit trail.
- Billing run separately from job completion, creating reconciliation overhead every month.
- Support tickets, live chat and customer comms scattered across disconnected tools.
- No single view of the customer, the installed asset estate or contract compliance.
- SYSFLEX commissioned to design and deploy a bespoke Security Industry Operating System.
- Entire operation migrated onto a single data model in one prototype-led programme.
- Certificate Vault wired into the customer record, every asset, every renewal, every audit.
- Direct Debit billing tied to job completion, no manual reconciliation, no missed revenue.
- Support tickets, live chat and customer comms unified into one customer timeline.
One brand, four service lines, all wired into the same operating system.
SYSFLEX powers everything from the public marketing site and quote wizard through to engineer mobile and direct-debit billing. Each customer-facing service line maps to live products, install plans, certificates and contracts.
Intruder Alarms
Two-way wireless alarm technology. Wired and wireless systems for homes and businesses, installed to BS EN 50131.
CCTV Systems
HD and 4K systems with remote viewing and intelligent analytics. Discreet or visible, tailored to the site.
Access Control
From simple keypads to biometric readers and multi-site management, tailored access for any requirement.
Fire, Smoke & Heat
BAFE-registered fire protection for homes and commercial premises, professionally designed, installed and maintained.
24 connected modules. One data model. Zero spreadsheets.
Every part of IMMS, front office, back office, field, finance and the customer portal, runs from the same database. No sync jobs, no exports, no reconciliation.
- CRM
- Quotes & Contracts
- Jobs & Schedule
- Engineer Mobile
- Engineer Tracking
- Subcontractors
- Install Plans
- Site Surveys
- Inventory
- Suppliers & PO
- Fleet
- Certificate Vault
- Monitoring
- DD Billing
- Finance
- HR
- Client Portal
- Live Chat
- Campaigns
- Police Apps
- Locations
- Schedule
- Templates
- Reporting
What's actually running inside the platform.
A deeper look at the twelve capabilities IMMS uses every day to run a fully accredited fire & security operation across Edinburgh and beyond.
Certificate Vault
Issue, store and renew electrical, fire and security certificates directly against the customer record. Tamper-proof audit trail, signed PDFs and a public compliance badge embedded on the IMMS site.
Engineer Mobile App
Engineers run their day from one mobile app, job sheets, photos, signatures, parts used, asset updates and customer sign-off. Offline-capable and synced back to the customer record the moment they're back online.
Jobs, Scheduling & Dispatch
Drag-and-drop dispatch with calendar, map and gantt views. Recurring service contracts, emergency call-outs and install plans all routed through one queue, wired directly to the alarm monitoring stream.
Live Engineer Tracking
Vehicles and engineers tracked in real time with route history, ETA to next job and a dedicated admin tracking console, used to dispatch the nearest engineer to a live alarm event.
Site Surveys & Install Plans
Structured surveys feed straight into install plans, bill of materials, labour, photos and risk assessments, reviewed and approved before a single engineer mobilises.
Quotes, Contracts & e-Sign
Templated quotes, multi-stage approvals, dynamic contracts and customer e-sign, every revision versioned and locked to the job, customer and asset register.
Monitoring & Alarm Response
Live alarm events route into the operations queue with SLA timers, keyholder dispatch, escalation paths, police-application workflows and full incident logs for compliance.
Direct Debit Billing
GoCardless wired to job completion and recurring service contracts. Automated dunning, statements, retries and a self-serve client portal for invoices, no manual reconciliation, no missed revenue.
Client Portal & Live Chat
Customers see their own assets, certificates, invoices, surveys and tickets through a branded portal. AI-assisted live chat and ticket queues feed back into the same customer timeline as engineer visits.
Asset & Contract Register
Every panel, sensor, camera, reader and detector tracked with calibration dates, maintenance windows and contract renewals, driving proactive renewals and full revenue assurance.
Inventory, Suppliers & Fleet
Stock, purchase orders, supplier scoring and vehicle fleet management running on one data model, every part used on a job rolls into stock movement, supplier spend and engineer time.
Operational Reporting
Live dashboards across jobs, engineers, SLA performance, contract renewals and revenue, exportable, embeddable and powering the weekly numbers pack.
Engagement value
£100,000
First commercial deployment. Delivered & operational.
- Engagement type
- Implementation
- Status
- Live in production
- Reference status
- Referenceable
Strategic importance
- 1First commercial deployment
- 2First £100,000 project
- 3Security industry validation
- 4Operational proof of concept
- 5Referenceable customer
“Concept stage is over. SYSFLEX is live, deployed and revenue-generating , the operational proof of the thesis.”