Capability · Field Service
From first call to invoice. One system.
Dispatch, mobile, live tracking, fleet, scorecards and SLA, running on one record, in one platform.
SYSFLEX Field Service replaces dispatch tools, mobile apps, tracking platforms and spreadsheet rotas with a single intelligent system covering the whole job lifecycle.
What's inside
Everything dispatch and engineers need.
Nine module blocks running on the same data, not nine integrations.
Jobs & Scheduling
Drag/drop dispatch with map and gantt, automatic engineer selection and SLA timers.
Engineer Mobile App
Job sheets, photos, signatures, parts and forms, fully offline-capable.
Live Tracking
GPS tracking, ETAs, geofencing and arrival automation.
Engineer Scorecards
Productivity, quality and SLA scoring per engineer, per team, per branch.
Clock-in & Timesheets
Kiosk and mobile clock-in feeding straight to payroll.
Fleet Management
Vehicles, MOT, fuel, telematics and driver behaviour in one register.
Lone Worker Safety
Check-ins, panic alerts and escalation tied to live location.
Site Maps
Geo overview of every job, asset and engineer across the estate.
Composable
Bolt on CRM, HRMS, assets, AI Workforce, one ledger, one truth.
Business outcomes
Tighter dispatch. Better margin. Happier engineers.
When dispatch, mobile and finance share one record, jobs close faster and invoicing stops leaking.
- More jobs per engineer per day.
- First-time-fix rates up.
- Zero double-entry between mobile and back office.
- SLA breaches caught before they happen.
- Cash collected against signed PODs same-day.
- Audit-ready evidence on every visit.
AI-native
AI in dispatch, not on the slide deck.
SYSFLEX AI reads jobs, traffic, skills and parts to dispatch smarter, score selectively, and pre-empt SLA risk.
- Selective job scorer, bid or decline by AI score.
- Smart dispatch, best engineer, best route, best SLA.
- Anomaly detection on parts usage and visit duration.
- Conversational ops, ask in plain English.
1
Record across dispatch, mobile, fleet and finance.
0
Double-entry between mobile and back office.
24/7
Live tracking and SLA monitoring.
AI
Dispatch, scoring and anomaly detection built in.
Built for
Field Service that fits the way your industry runs.
Run the whole job lifecycle on one platform.
Tell us your fleet, SLA model and stack, we will scope migration, price live and ship.